Refund Policy

Article 1 (Purpose)

This policy governs recurring billing, cancellation and refunds for the Healthjangbu paid service (the Pro plan).

Article 2 (Recurring billing and the free trial)

• Pro is a recurring subscription. For subscriptions the Company sells directly, a free trial begins when you register a payment method and runs for 7 days, whether you are billed in Korean won through Toss Payments or in US dollars through Lemon Squeezy. Subscriptions purchased through the App Store or Google Play do not include a free trial and are charged from the time of purchase. A promotion may state a different length; whether a trial applies to you, and how long it runs, is shown on the checkout screen before you pay, and a trial already under way keeps the length disclosed when it began.
• The first automatic charge is made to that card on the day the trial ends, and the subscription then renews and is charged automatically each billing cycle (30 days monthly, 365 days yearly).
• Renewal continues until you cancel. The Company is under no separate obligation to notify you before each renewal, though it may show your next billing date in the Service.

Article 3 (How to cancel, and what cancelling does)

• You can cancel automatic billing at any time via “Cancel subscription” under Dashboard > Settings > Manage account.
• Automatic charging stops from the next billing cycle as soon as you cancel.
• After cancelling, all Pro features remain available until the end of the period you have already paid for (or the end of your free trial).

Article 4 (Cancelling during the free trial)

• Cancel during the free trial and you are charged nothing at all.
• Every Pro feature stays available until the trial ends.
• The free trial is offered once per person. If you cancel and sign up again, a further free trial may not be given.

Article 5 (Refunds on automatic charges)

Refunds of charges made after the free trial are handled as follows.

• Within 7 days of the charge, and you have not used the Service at all in that billing period (zero session notes sent): full refund of the amount charged.
• Within 7 days of the charge but you have used the Service (one or more session notes sent): no refund.
• More than 7 days after the charge: no refund.

This rule rests on Article 17(2)5 of the Korean Act on Consumer Protection in Electronic Commerce (「전자상거래 등에서의 소비자보호에 관한 법률」), which limits withdrawal from a purchase where divisible digital content has been partly supplied. By agreeing at checkout you are treated as having read and accepted that limitation.

Article 6 (The remainder of a cancelled period)

• If you cancel part-way through a billing cycle, the unused remainder is not refunded pro rata.
• When the paid period ends, the account moves to the free plan automatically and nothing further is charged.

Article 7 (Exceptional refunds)

In the following cases the full amount is refunded regardless of Article 5.

• The Service was unusable for 72 hours or more for reasons attributable to the Company.
• A duplicate charge, or an incorrect charge caused by a system error.
• The Service differs materially from how it was described or advertised.

Article 8 (How refunds are processed)

• Refunds are returned to the original payment method.
• Refunds are processed within 3–5 business days of approval.
• Send a withdrawal or refund request straight from Dashboard > Settings > Manage account using “Send a withdrawal notice”. We record the time we receive it and email you a confirmation; that time is what counts for any deadline.
• You can also request one by email (healthjangbu@gmail.com) or by message; we will need to confirm the payment details (order number, or the date and amount).
• Subscriptions billed by the App Store or Google Play are refunded by that store, so please use the store's own refund request process.

Article 9 (Subscriptions purchased in US dollars)

This Article applies only where you subscribe in US dollars. Where it differs from Articles 1–8, this Article prevails for those subscriptions.

Who issues the refund. Lemon Squeezy is the merchant of record and executes every refund; Soksu decides and instructs it. Lemon Squeezy may also issue a refund of its own accord within 60 days of purchase, so you may occasionally receive one we did not grant. You can contact either of us — healthjangbu@gmail.com, or Lemon Squeezy through the customer portal.

Your 14-day right of withdrawal (EEA and United Kingdom). If you are a consumer habitually resident in the EEA or the UK, you may withdraw from the contract within 14 days of signing up, without giving a reason. This right is not affected by the free trial and you do not lose it by starting to use the Service. Because the trial is 7 days, a charge may already have been taken by the time you withdraw — in that case we refund what you paid, keeping only an amount proportionate to the part of the billing period you had access to before you told us. We acknowledge your withdrawal by email, and reimburse within 14 days of being informed, by the same means of payment, at no cost to you.

How to withdraw. The quickest way is the online withdrawal function at healthjangbu.com/withdraw — it records the time we receive your notice and emails you a confirmation to keep. You can also send an unambiguous statement by email to healthjangbu@gmail.com, or by post to Soksu, Rm 1026, 23 Cheonho-daero, Dongdaemun-gu, Seoul, Republic of Korea. You may use the model form below, but you do not have to; any clear statement is enough, and sending it before the 14 days expire is enough even if it reaches us later.

*Model withdrawal form — To Soksu, Rm 1026, 23 Cheonho-daero, Dongdaemun-gu, Seoul, Republic of Korea, healthjangbu@gmail.com: I hereby give notice that I withdraw from my contract for the supply of the Healthjangbu service. Ordered on [date]. Name of consumer. Address of consumer. Signature (only if this form is notified on paper). Date.*

Cancelling instead of withdrawing. Cancelling is not the same thing as withdrawing. Cancel at any time in the Lemon Squeezy customer portal: future charges stop, you keep access to the end of the period already paid for, and no refund arises for the remainder of that period. Withdrawal, where it applies, gives you money back.

Price increases. Where your local law entitles you to cancel with a pro-rata refund after a price increase you did not agree to — as New York does, for 14 days after the first increased charge — that right applies, and Articles 5 and 6 do not restrict it.

Before you dispute a charge with your bank. Please contact us or Lemon Squeezy first; almost everything is settled faster that way. Raising a bank dispute is your right and this request does not limit it.

Statutory rights. Nothing in this policy removes a right you have under the mandatory consumer law of the country or state where you live, including any statutory cancellation, withdrawal or refund right, and nothing here limits the authority of a regulator to enforce it.